Fax routing to exchange server

Microsoft Windows

Hi, Few days ago, in my SBS2003SP1 my fax server stop to route the messages
to inbox of my users. we test the users account mails, and the distribution
groups to be sure that they are working...we have reinstalled the fax service
but i have the same problem. The problem comes when we migrate the domain and
the exchange server with a 3rty part software, we update the configuration of
the exchange server and everything work fine, but the fax can't route the
messages to the mailboxes.
When we test the mail server by telnet, it shows me the old name of server,
can be this the problem? or what can be the problem? what can i do?

Thank you for posting here.

I understand after you migrate SBS to 2003, route incoming fax to exchange
is not worked. Is it correct?

Please understand since you used a third-party method to migrate SBS
Server, Microsoft can not guarantee your current configuration is correct,
so I think the troubleshooting process maybe time consuming, your
understanding and cooperation is appreciated.

I. First I want to know how many NICs on SBS Server, please refer to
following article to re-run CEICW wizard.

825763 How to configure Internet access in Windows Small Business Server

A step by step explanation of the CEICW:

Fro your convenience, I listed the steps below:
1. On the Small Business Server 2003 computer, click "Start", and then
click "Server Management".

2. Expand "Standard Management", and then click "To Do List".

3. In the right pane, click "Connect to the Internet", and then click

4. On the "Connection Type" page, click "Do not change connection type",
and then click "Next".

5. On the "Firewall page", click "Enable firewall", and then click "Next".
Important Do not click the "Do not change firewall configuration" option.

6. If you receive the following message, click "OK":

To ensure the proper configuration of ISA Server, existing custom packet
filters will be disabled. For information on how to re-enable existing
packet filters, see Small Business Server Help.

7. On the "Services Configuration" page, click to select the check boxes of
the additional services that you want to make available from the Internet,
and then click "Next".

h. On the "Web Services Configuration" page, click "Allow access to only
the following Web site services from the Internet", click to select the
check boxes of the services and of the Web sites that you want to make
accessible from the Internet (i.e. Outlook Web Access, Remote Web
Workplace, Outlook Mobile Access, Outlook via the Internet, Business Web
site (wwwroot), etc.), and then click "Next".

8. On the "Web Server Certificate" page, click "Create a new Web server
certificate", type the Small Business Server computer's fully qualified
domain name in the "Web server" name box, and then click "Next".

[Important] The fully qualified domain name that you type in the "Web
server name" box must be the same name that you use to connect to the Web
site from the Internet. For example, if the URL that you use to connect to
a Microsoft Outlook Web Access Web site is
<<https://external.domain.com/exchange>>, type "external.domain.com"
(without the quotation marks) in the "Web server name" box.

Note: If you don't have your own registered fully qualified domain name
(FQDN), we can input the "Public IP Address" (As you mentioned the [valid
IP address]).

9. On the Internet E-mail page shows, select "Enable Internet e-mail" and
click Next.

10. Select either "Use DNS to route e-mail" or "Forward all e-mail to
e-mail server at your ISP". If you select the latter, enter the ISP SMTP
server. Click Next.

11. Specify to receive e-mail using one or both of the following methods:

- POP3 Mailboxes
- Exchange

Click Next.

12. Enter your e-mail domain name and click Next. The e-mail domain name
should match the mail exchanger (MX) resource record maintained at your
ISP. This must be a registered Internet domain name.

13. Go through the steps to finish the wizard.

14. On the "Completing the Configure E-mail and Internet Connection Wizard"
page, view the configuration information to make sure that it is correct,
and then click "Finish".

II. In the meanwhile, please check if the ''Microsoft Shared Fax'' service
is set to logon with an account other than Local System Account. If so,
please reset the service accounts to run as Local System Account:
Start, Run services.msc, double click ''Microsoft Shared Fax'', and then
switch to the ''Log on'' tab. You need to restart the service
after the modification.

You may also want to configure the ''Shared Fax'' service run as a Domain
Administrator account for testing purposes and report the results to me.

Also let's take a close look that the default Windows "Fax service" and
make sure it is DISABLED or at the very least set to manual. If that
service is set to automatic then the Shared Fax service will not have a com
port available and therefore will not start.

III. Default SMTP VS setting

1. Confirm that ''Default SMTP Virtual server IP address'' is set to ''All
unassigned''. (ESM '' Servers '' <Server name> '' Protocols '' STMP ''
Right click ''Default
SMTP Virtual Server'' to choose Properties '' Under the ''General'' tab.)

The "All unassigned" setting it the SBS default setting. Internal mail does
not use SMTP to route, but the FAX service does, so that was likely the
hold up.

2. Confirm the option "Only the list below" is NOT selected in the SMTP
virtual server "Connection control" settings.

1) Open Exchange System Manager.
2) Open Properties on the SMTP virtual server.
3) Select the Access tab, and then click the Connection button under
"Connection control".
4) Ensure that "All except the list below" is select and list only the IP
addresses of computers for which you specifically want to deny connections.
5) Click OK twice.
6) Stop and Start the SMTP virtual server.

3. Recipient Policies (ESM '' Server name (Exchange) '' Recipients ''
Recipient Policies '' Double click ''Default Policy'' in the right pane ''
switch to the ''E-Mail
Addresses (Policy)'' tab)

1) Besides the SMTP type address @domain.com address (which is probably set
as Primary), you should also have SMTP type address @domain.local. If not,
please New one.

2) Ensure both of the SMTP type addresses are enabled (checked).

3) When prompted to update all corresponding recipient e-mail addresses,
click Yes.

4) Switch to ESM ''Recipients '' Recipient Update Services, and then right
click any Service listed in the right pane to choose ''Update Now''.

5) Run dsa.msc, locate any user accounts under ''Users'' and double click
them, switch to the ''E-mail Addresses'' tab, and then make sure all the
SMTP addresses are listed and enabled there.

IV. FAX Server address (Right click ''Microsoft Shared Fax'' to choose
Properties '' Switch to the ''Receipts'' tab '' the ''Server address''

Also please double confirm you using the following steps to reinstall FAX

The complete steps to reinstall ''Fax component'' should be the following
(NOT only just reinstalled the ''Fax'' part in the SBS integrated setup):

1. Rename the keys and files below to *.old


2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax

3) C:\Program Files\Microsoft Windows Small Business Server\fax

4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.

5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.

6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

2. Access Add/Remove Programs, Add/Remove Windows Components, uncheck ''Fax
Services'' to uninstall it.

3. Once it is uninstalled, access Add/Remove Programs to reinstall it.

4. Then, access ''Add/Remove Programs again'', this time, we will click
''Change/Remove'' on the ''Windows Small Business Server 2003'' item:

1) Click ''Next'' on the ''Microsoft Windows Small Business Server Setup''

2) Click ''Next'' on the ''Windows Configuration'' page.

Note: It states that ''This will take approximately 30 minutes'', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.

3) Now, in the ''Component Selection'' page, choose ''Remove'' before the
''Fax Services'' item.

4) Click ''Next'', and then click ''Next'' again to confirm ''Component
Summary''. You will be prompted to insert the SBS 2K3 setup Disc 1.

5. Once the removal process is completed, access ''Windows Small Business
Server setup'' again in ''Add/Remove Programs'', proceed to the ''Component
Selection'' page, and then choose ''Install'' for the ''Fax Services'' item.

6. If the problem still occurs after performing the 5 steps above, please
gather (and zip) the newly created FAX setup & configure logs to me:

1) All the log files under C:\Program Files\Microsoft Integration\Windows
Small Business Server 2003\Logs.

2) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

Hope this helps, if you have any additional concern on this issue, please
do not hesitate to let me know

Have a nice day!

Chace Zhang (MSFT)

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