Email Account or Contact

Microsoft Windows

Is it better practice to make an email account and disable it for an email
address that get's routed to multiple people. I say to disable it b/c this
is one of those generic email accounts like [email protected] that get's
forwarded and will never logon.

The other option I considered was making a contact and forwarding to the
email address of the person responsible for the [email protected] inquiries.

Also, is there a way to forward this single email address to multiple other
people?
A distribution list is probably the best way to do this.